Our Call Center Architecture

Soapbox Solutions has partnered with a leading Telephony Solutions provider to build our call center atop a powerful and reliable telephony backend.  As a result, we can provide one of the most comprehensive, scalable Asterisk Auto Dialer solutions in the world. 

The Soapbox Call Center is a web-based system that we manage and maintain.  All you have to do is have your agents login and start dialing!  It's that easy. Our predictive dialer allows us to add servers to our dialing clusters.  So we grow as you grow. Our Voice Broadcast Dialer incorporates call throttling, load balancing, and utilizes a J2EE core that boasts the following features:

• Clustered operation handling potentially 100's of servers
• Supports virtually unlimited simultaneous campaigns
• Natively handles polling and standard dialing campaigns
• Supports transfer, secondary transfer, and .wav file provisioning
• Basic dial campaign management
• Database storage of the results of every dial (live answer, answering machine, etc.)
• Live campaign reports, statistics and dialer status
• DTMF reliability over multiple SIP transfers
• Simple User Interface with Struts front end
• J2EE Backend using EJB and JMS for reliable call handling and high scalability

Soapbox Call Center Software

The Soapbox Call Center provides all the tools you need to run your call center without any onsite hardware. You can create multiple campaigns and allow your agents to login and start connecting immediately.  The simple interface will allow them to easily provide call dispositions and give you centralized reporting and export capabilities to integrate into other databases.
Take a look at all the features:

Run Multiple Campaigns

Start multiple campaigns and spread your resources efficiently.

Custom Call Dispositions
Provide custom call dispositions that your agents can choose from:
 

Agent Self Login
Each of your agents can login by themselves and start dialing. The Soapbox Call Center Agent management system will allow you to control access to campaigns.

Popup and Call Disposition Interface
When the agent is connected, they receive a popup which displays all the relevant information about your client and the ability to select a call disposition and leave notes.

 
Full Call Details and Data Export
Get full call details and which agent took the call.  Export data to CSV, Excel, XML and PDF.

Detailed Agent and Campaign Statistics
Get detailed campaign information, including Geo location of your calls and population information.
 

See detailed agent statistics for the campaign.

 
Get extensive information about each agent and their individual sessions.

Simple and Powerful
Soapbox Solutions makes a commitment to constantly upgrade our system so that you have the latest tools at your disposal.  As your call center grows and you need added functionality, we will work with you to make sure that your needs are met.